I am writing this review on behalf of my 81 year old Mom who just had this recent experience with trying to get her Ford Explorer repaired. A light came on saying that there was an issue with her ABS braking system. She took it straight to the largest Ford dealership in our area. And what a terrible experience we had! They kept her car for 8 days, with hardly anything getting done on the car, continuously coming up with needing more service in order to fix the SUV from Carshield. After being completely aggravated with this situation, I told them we were having the car towed to someone who could fix it! They charged my Mother a $240 diagnotics fee before Carshield could take it away. Enter J1 Performance into this situation! And please if you are reading this review, do yourself a favor, and go straight there 1st! J1 got her Explorer and were able to deal splendidly with Carshield, figuring out what was wrong, without all of that hassle that the "dealership" was stalling with! So, we did have a slight issue with finding one of the parts in question. But Season, who was our main contact at J1 was in constant communication with us searching everywhere for the part! I cannot even imagine the effort that she went through, but she didn't stop until the part was in their hands! She was AMAZING! As soon as the part was in, they went to work and had Mom's Explorer ready in no time! I am so grateful to the J1 crew/their capability/ and kindness and that we ended up getting the SUV there for the work. We have found our expert car care service in J1 and if you are smart, you will call these guys too! And now I can say, that we have alao brought my Husband's diesel truck there for an alternator replacement. Yes, they also work on Diesels and in 2 days, he was already back on the road and a very happy guy knowing he has found a good and reputable diesel mechanic!! Thanks J1, we appreciate you!!
Hi Missy, thank you so much for taking the time to write this review. We are absolutely thrilled to hear about your positive experience with us at J1 Performance and Repair! It is our top priority to provide excellent service and make sure our customers have a hassle-free experience, so we are glad to hear that we could help resolve the issues with your Mom's Ford Explorer and your husband's diesel truck. Season and the rest of our team are dedicated to going above and beyond for our customers. If you have any other car care needs, please don't hesitate to reach out to us at (225) 209-5235 or jjperformancerepair@gmail.com. Thanks again for choosing J1! -James Theriot
- J1 Performance And Repair